Welcome to the GeneticMail help center!
Search results for category "General":
The following information will help you get started using your new account.
To access your account over the Web, come to our Web site and click on "WebMail Login" at the top of the page. Then enter your username and password and click "Login". Our WebMail provides an elegant interface to all the standard features of an e-mail client, and more! Some features of our service, such as server-side e-mail filters, can only be configured through our WebMail client, because most e-mail clients do not provide interfaces for those features yet.
We recommend that you use a program such as:
...as your primary e-mail client. Many such programs will also let you access your GeneticMail address book.
For instant messaging, we recommend a client such as:
You use the same username and password for all GeneticMail services.
Use the following information to configure your clients to connect to GeneticMail:
|IMAP server:||geneticmail.com||(Your incoming e-mail is stored on this server.)|
|SMTP server:||geneticmail.com||(You send outgoing e-mail through this server.)|
|SMTP port number:||587||(Your client sends outgoing e-mail to our server on this port.)|
|LDAP server:||geneticmail.com||(Your address book is stored on this server.)|
|Jabber server:||geneticmail.com||(You send and receive instant messages through this server.)|
|(See below for Web space server information.)|
GeneticMail supports secure communications with all of our servers. We use the standard SSL/TLS security methods. Use the following information to configure your clients to connect securely to GeneticMail:
Incoming E-mail (IMAP): We strongly recommend you connect to the incoming e-mail (IMAP) server securely, using SSL or TLS. Some e-mail clients may need to connect to server port number 993 when using SSL (because they do not support TLS).
Outgoing E-mail (SMTP): You are required to log in (authenticate) and connect securely (using SSL or TLS) when sending outgoing e-mail through GeneticMail. Some e-mail clients may need to connect to server port number 465 when using SSL because they do not support TLS.
Address Book (LDAP): You are required to log in (authenticate) and connect securely (using SSL or TLS) when connecting to your GeneticMail address book. If your client does not support authentication, you may need to use the WebMail interface to view and edit your address book. Some address book clients may need to connect to server port number 636 when using SSL (because they do not support TLS).
Instant Messaging (Jabber): We strongly recommend you connect to the the instant messaging server securely, using SSL.
Web space (WebDAV): We strongly recommend you connect to your Web space securely, using SSL or TLS. If your client supports SSL, connect to https://geneticmail.com/your_username.
GeneticMail operates its own Certificate Authority (CA). We sign our own SSL certificates. You should import our CA public key into your client or SSL library, in order to verify that the servers you connect to are really the ones operated by GeneticMail. You can import our CA public key at this URL:
SMTP Server and Your Internet Service Provider (ISP)
Your ISP may be preventing you from sending outgoing e-mail using 3rd-party SMTP servers (i.e. those not operated by your ISP). If you are having trouble sending outgoing e-mail through the GeneticMail server, you should configure your client software to use the SMTP servers provided by your ISP.
Support and Help
Look in our support forums for additional information. These forums are accessible directly from your mail client. Look in your folder list under "Other Users/support". They are also available via the GeneticMail web site:
You can send requests for support to: email@example.com
Thank you for choosing GeneticMail.